Privacy Policy
Last updated: September 2026
1. Introduction
SkyPortal Immigration & Citizenship Services Inc. ("SkyPortal", "we", "us", "our") is committed to protecting the privacy of individuals who interact with our website and services. This Privacy Policy describes how we collect, use, disclose and protect personal information in connection with our website and professional services.
2. Information We Collect
We may collect personal information that you voluntarily provide to us through our website contact form, email, WhatsApp or other direct communications. This may include your name, email address, phone number, country of residence and a description of your immigration matter or objective. We do not request sensitive personal identifiers — such as passport numbers, UCI numbers, dates of birth, financial account credentials or passwords — through our general public inquiry form.
3. How We Use Your Information
We use the information you provide to respond to your inquiry, assess your immigration matter, communicate with you about your situation and, where a consulting agreement is entered into, provide professional immigration consulting services. We do not use your information for unrelated marketing purposes.
4. Disclosure of Information
We do not sell, rent or share your personal information with third parties except as required to provide our services, as required or permitted by applicable law, or with your consent. Where we use third-party communication tools (such as WhatsApp or email), those communications are subject to the privacy practices of those platforms.
5. Confidentiality
Client information is handled with appropriate professionalism and confidentiality consistent with our professional obligations as a regulated immigration consultancy. Information shared in the context of a professional engagement is treated as confidential.
6. Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, to provide our services and to comply with applicable legal and professional obligations. When information is no longer required, we take reasonable steps to securely dispose of it.
7. Security
We take reasonable precautions to protect personal information from unauthorized access, use or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Analytics and Cookies
Our website may use standard web analytics tools to understand how visitors interact with the site. These tools may collect information such as pages visited, time spent on the site and general geographic location. We do not use this information to identify individual visitors. If you have questions about specific analytics tools in use, please contact us.
9. Third-Party Links
Our website may contain links to third-party websites, including the CICC public register and social media platforms. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing personal information.
10. Contact
If you have questions about this Privacy Policy or how we handle your personal information, please contact us at: SkyPortal Immigration & Citizenship Services Inc., 12892 68 Ave, Surrey, BC V3W 7C2, Canada. Email: contact@skyportal.ca. Phone: +1-604-781-8163.
11. Updates to This Policy
We may update this Privacy Policy from time to time. The current version will be posted on this page with the date of last update. We encourage you to review this policy periodically.